Comments for TNG Blog

Comment on Growing Pains: Challenges of a Growing Business by Mika

Mika — Fri, 11 May 2012 10:55:28 +0000

Misa, thanks for reading and commenting on my post. Yes, choosing the right partners / employees who will continue the initial vision, mission, and success is a crucial task for every business founder(s). It is much easier to keep everything under control and to make sure that the initial vision of the company is present when growth comes gradually over years, where both founders and employees grow at the same rate, as opposed to an accelerated growth and an overnight boom (that happens nowadays in certain industries) where those that are part of the venture become exposed to many new challenges and can’t get a handle on everything and adjust in a timely manner. This is when I notice that the gap and resultant growing pains take place. Nevertheless, if a business’ founders are remarkable, strong leaders (think down the road of Steve Jobs) the initial company’s vision (and culture) is going to be present in the business no matter how fast it grows…however, that kind of leader tends to never fall out of the loop.

Comment on Growing Pains: Challenges of a Growing Business by Misa Jankovic

Misa Jankovic — Thu, 10 May 2012 17:30:13 +0000

This is a good observation which, as the business grows, likely becomes inevitable. However, it also highlights the importance of surrounding yourself with the right individuals who will be able to continue the vision on which the company was built even after the original entrepreneurs have fallen out of the loop.

Comment on Customer Service Across the World: One Game, Two Rulebooks by Alexandru

Alexandru — Thu, 01 Sep 2011 22:49:13 +0000

For the first let’s talk about Customer Service in USA or Canada. UPS which makes unsuccessful delivery of a package at one address, you change on-line to another address, they don’t do that next day, you call them and
you: Why you didn’t made delivery on second day?
they: Sorry, even if you change address on first day we can not deliver on second day (!)…
you: Why not? Which is the problem?
they: Bla-bla-bla….
you: Which is the difference between you and Canada Post? If you deliver with the same speed…
they(again): Sorry, we can not help you, bla-bla-bla…
Or as example FedEx which write in delivery status: Client wasn’t at home. When I set with my dog whole day in front of my house and nobody came. You call them asking for explanations and again hire: bla-bla-bla…(different type of excuses…)
Next… Acanac (Canadian Internet Service Provider) – It’s a story. I’m going to write a book how they make a image that they are serious and their technician is on they way to my home and of course no body came. Calling them you will get standard word ‘Sorry’ and they will ask you to be at home on that day. Are you crazy? Do you know that I set today at home and got no salary for this day and you are asking to sit again home??? This is one example about them.
Next: Bell Canada – Ask them: Please, connect my apartment to Internet. After few minutes checking something on their computer they tell me: Sorry(again sorry), we cannot you because we don’t have technical possibilities. I’m asking: and what to do? I see a Bell phone outlet in my apartment. Why do you say that you have no possibilities to do that. They: Sorry, we can not. Go to somebody else (!).
So… instead of telling a lot of excuses and apologies that they can not do that, they tell you ‘go to somebody else’ – which sounds like ‘Fu^& you’.

I think I wrote a lot here. As Wrap-up: If you paid all money no body cares about delivered service, if you didn’t payed they also don’t care about you because they don’t see money from you and you are not interesting for them. Pay them and they “will do the job” (but in reality they will give you a piece of ^%$^$^).

Comment on Prevailing PC in Marketing: Who’s Willing to be the Lone Rooster that Crows Before the Break of Dawn? by Mika

Mika — Sun, 06 Mar 2011 02:52:02 +0000

JJ, thank you for reading and commenting on my post.
Stay tuned

Comment on Prevailing PC in Marketing: Who’s Willing to be the Lone Rooster that Crows Before the Break of Dawn? by JJ Hanley

JJ Hanley — Thu, 03 Mar 2011 03:05:17 +0000

And then there’s disability to add to the PC diversity mix.

Comment on Five Must Haves for a Good Business Case Study by Mika

Mika — Mon, 01 Nov 2010 19:29:07 +0000

Thanks for stopping by and reading the article.

Comment on Five Must Haves for a Good Business Case Study by Susan Wilson

Susan Wilson — Fri, 29 Oct 2010 22:29:56 +0000

Great tips. Thanks for sharing!

Comment on Lesson #4: How Much Information is Enough to Successfully Solicit a Client? by sAngiE

sAngiE — Tue, 14 Sep 2010 19:31:31 +0000

True!
Quantum of solace.

Comment on Lesson #4: How Much Information is Enough to Successfully Solicit a Client? by Mika

Mika — Tue, 14 Sep 2010 06:53:28 +0000

Sania,

Thanks for the comment. I find that what also keeps me going is exactly as you said…a next time. On the bright side, the fact that a client ‘steals your ideas’ does suggest that your ideas were a perfect solution, a small consolation I guess.

Mika

Comment on Lesson #4: How Much Information is Enough to Successfully Solicit a Client? by sAngiE

sAngiE — Mon, 13 Sep 2010 21:29:44 +0000

Actually, I believe large companies just have the luxury to do so at their “large” point. The small business cannot afford to wet someone’s appetite and is bound to be ripped off once in a while. Same thing happens to freelancers in various fields. You just have to believe that the next time your judgment about the client is more accurate, meaning that you could read through them. Either you’ll develop a sense for those who are just interested in your ideas and not your services or you’ll change your line of work.

Stolen ideas hurt my ego more than losing the job (read money) but what you can always remind yourself when this happens is that you could have always done more so… it’s their loss and you’ll be able to do a much better job the next time. There is always the next time…

Great article!